Phone Etiquette

The other day I receive a phone call from an attorney's secretary who wanted to talk to me. About 2 minutes into the conversation, I hear her say, "hold on..." She doesn't put me on hold, but I hear her answer her cell phone and proceed to have a cell phone conversation while I'm sitting there, wasting my billable time, listening to her make lunch plans. When she turns her attention back to me, she tells me, "I just got a new cell phone and the thing hasn't stopped ringing." Well lady, it might not stop ringing, but you can stop answering. Especially when you called me and then didn't have the courtesy to put me on hold.

Seriously.